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社会支持对基层公务员心理压力与职业倦怠的调节作用

The Moderating Effect of Social Support on Psychological Stress and Job Burnout Among Grass-roots Civil Servants

Psychology of China / 2025,7(4): 461-467 / 2025-04-21 156 116

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• Authors: 石磊¹      刘浩天²      刘玥岑¹     
• Information:

  1．北京工业大学耿丹学院，北京；
  2．华北石油精神康复医院，沧州

• Keywords: Grass-roots civil servants; Work stress; Social support; Job burnout; Moderating effect 基层公务员；工作压力；社会支持；职业倦怠；调节作用
• Abstract: Understanding the job burnout and psychological stress of grass-roots civil servants and exploring the relationship between social support and job burnout and psychological stress can provide empirical evidence for improving the mental health level of grass-roots civil servants. This study used the “Chinese Occupational Population Occupational Tension Scale,” “Social Support Scale,” and “General Version of the Job Burnout Scale” to investigate 300 grass-roots civil servants in Cangzhou City and its affiliated counties in Hebei Province. The results showed that the average work stress of the 300 grass-roots civil servants was at a medium-low level, while the average job burnout and social support were at a relatively high level. There were significant differences in psychological stress, job burnout, and social support and their various dimensions across demographic information such as gender, age, work experience, and job level. There was a significant positive correlation between work stress and job burnout among grass-roots civil servants; social support levels were significantly and negatively correlated with job burnout and psychological stress; work stress significantly predicted job burnout; social support played a moderating role in the psychological stress and job burnout of grass-roots civil servants. The conclusion is that grass-roots civil servants in Cangzhou City, Hebei Province, experience varying degrees of job burnout and psychological stress. Psychological stress is one of the influencing factors of job burnout, and the higher the psychological stress, the higher the degree of job burnout. Providing multifaceted social support can alleviate their psychological stress and job burnout. 了解基层公务员职业倦怠、心理压力状况，探索社会支持与职业倦怠和心理压力的关系，为提升基层公务员心理健康水平提供实证依据。本研究采用中国职业人群职业紧张量表、社会支持量表和职业倦怠量表通用版对河北省沧州市及其所辖县市的300名基层公务员展开调查。结果300名基层公务员的工作压力均分处于中等偏低水平，职业倦怠均分、社会支持处于较高水平；在性别、年龄、工龄和职级等人口学信息方面，心理压力、职业倦怠和社会支持及其各维度部分存在显著差异；基层公务员的工作压力与职业倦怠显著正相关；社会支持水平与职业倦怠和心理压力显著负相关；工作压力显著预测职业倦怠；社会支持对基层公务员的心理压力和职业倦怠起到调节作用。结论：河北省沧州市基层公务员存在不同程度的职业倦怠，心理压力是职业倦怠的影响因素之一，心理压力越高，其职业倦怠程度越高，可通过提供多方面的社会支持，缓解其心理压力和职业倦怠。
• DOI: https://doi.org/10.35534/pc.0704073
• Cite: 石磊, 刘浩天, 刘玥岑. (2025). 社会支持对基层公务员心理压力与职业倦怠的调节作用. 中国心理学前沿, 7 (4), 461-467.