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家庭动机对一线操作员工角色内外绩效影响的实证研究

The Empirical Study on the Effect of Family Motivations of Frontline Operators on their In-role and Extra-role Performance

Psychology of China / 2026,8(1): 14-24 / 2026-01-13 12 7

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• Authors: 余璇 王金梅 吴宏婧 余佳坤
• Information:

  西南石油大学经济管理学院，成都

• Keywords:
  Family motivation; Safety performance; Task performance; Organisational citizenship behaviour
  家庭动机; 安全绩效; 任务绩效; 组织公民行为
• Abstract: This study employs a comprehensive motivation model as its theoretical foundation to examine the differential effects of family motivation on the role-related and non-role-related performance of frontline operational staff. It introduces organisational constraints, family financial pressure, and job competence as moderating variables to explore the boundary conditions of these differential effects. Focusing on frontline operators in the petrochemical industry, the study employed a two-round questionnaire survey, collecting 211 valid paired questionnaires. Empirical testing was conducted using hierarchical regression in SPSS 26.0 and Mplus7.4 Findings indicate: (1) Family motivation significantly and positively influences both in-role performance (safety performance, task performance) and extra-role performance (organisational citizenship behaviour) among petrochemical frontline operators; (2) Organisational constraints positively moderate the relationship between family motivation and safety performance; (3) Household financial pressure positively moderates the relationship between family motivation and task performance; (4) Job competence positively moderates the relationship between family motivation and organisational citizenship behaviour. This study enriches the understanding of the effects of family motivation on role-related and non-role-related performance and their boundary conditions. It assists enterprises in recognising the critical role of family motivation in stimulating both role-related and non-role-related performance among frontline operators in the petrochemical industry. Furthermore, it facilitates the formulation of differentiated guidance policies at various levels to promote the conversion of family motivation into role-related and non-role-related performance. 本研究以综合激励模型为理论基础，探讨家庭动机对一线操作员工角色内外绩效的差异化影响，并引入组织约束、家庭财务压力及工作胜任力为调节变量，探讨上述差异化影响的边界条件。以石化行业一线操作员工为研究对象，采用两轮问卷调查，共收集211份有效配对问卷，利用SPSS26.0及Mplus7.4软件，采用层级回归法对采集的数据进行实证检验。研究结果表明：（1）家庭动机对石化行业一线操作员工的角色内绩效（安全绩效、任务绩效）、角色外绩效（组织公民行为）均存在显著正向影响；（2）组织约束正向调节家庭动机与安全绩效之间的关系；（3）家庭财务压力正向调节家庭动机与任务绩效之间的关系；（4）工作胜任力正向调节家庭动机与组织公民行为之间的关系。本研究丰富了家庭动机对角色内外绩效的作用效果及其边界条件的研究，有助于企业重视家庭动机在激发石化行业一线操作员工角色内外绩效中的关键作用，并在不同层面制定差异化引导政策促进家庭动机向角色内外绩效转化。
• DOI: https://doi.org/10.35534/pc.0801003 (registering DOI)
• Cite: 余璇, 王金梅, 吴宏婧, 余佳坤. (2026). 家庭动机对一线操作员工角色内外绩效影响的实证研究. 中国心理学前沿, 8 (1), 14-24.